Frequently Asked Questions

How do I use AQ Conference?

First, you need to sign up for a free trial or buy a license. Second, you install the AQ Conference software on your computer. Once installed, AQ Conference automatically places its icon in your system tray (next to your computer's clock). Click on the icon and select "Start Session".

What do I need to run BeamYourScreen?

To show your screen, you need a Windows™ system with an Internet connection. Your computer must have Microsoft Windows™ 95, 98, Me, NT, 2000, XP, or 2003. For optimal performance the minimum system requirements are Pentium 500 MHz CPU and 128MB RAM.

What do my guests need to view my screen?

Guests viewing your screen only need a standard web browser.

How do I get a user name and password for the software?

You get a user name and a password by email after you registered for a free trial or bought a license. After you install the AQ Conference software, you will be asked to enter the user name and password before you start your first session.

Can someone see my screen when I'm not using AQ Conference?

No. For someone to see your screen, you must manually start an AQ Conference session. To view your PC screen, a person has to visit the AQ Conference web site and know your session ID, which changes with each new session. Please do not forget to end your session, when you're done.

How do I use the remote control feature?

First, start a session and invite your guest. Then click on the icon in your system tray, select "Remote Control" and click on the name of the person you want to give remote control to. If you want to gain remote control of your guest's computer, you as the session organizer can request the remote control after you made your guest the presenter. Your guest has to confirm before you can see his screen and gain remote keyboard and mouse control.

How does the free voice conferencing feature work?

AQ Conference offers a conference call service at no extra cost to you. You may decide to use this service or choose another method of bringing audio to your online meetings. To use the AQ Conference conference call service, all participants dial (605) 772-3197 and enter the same 9-digit session ID that is also used for the AQ Conference session. Participants are then charged their standard rate for calling this toll-based number, just as if they made a regular call. There is no additional charge for the conferencing feature.

Does AQ Conference work with firewalls and proxy servers?

Yes. When you start or join a session, AQ Conference establishes one or several secure connections with an AQ Conference server. AQ Conference uses intelligent tunneling technology using ports that are already open in your firewall and proxy server. AQ Conference works with your existing network configuration. The proxy server information is automatically detected or can be manually specified in the software settings. If you have a personal firewall installed on your PC, you might be asked to allow the AQ Conference software to connect to an AQ Conference server.

Does the person viewing my desktop need to install any software?

No. As long as each of your guests has an Internet connection and a web browser, they will be able to connect to your session.

How can I start a session?

Click on the icon in the system tray next to your computer's clock and choose Start Session. Ask your guest to go to www.joinmyconference.com (this could be a link on your website), click Join Session, and enter the session ID and a name. Your first guest must join within 15 minutes before the session ID expires.

What can I do in My Account?

In My Account, you can view detailed reports of your sessions, change your account information, update billing and payment information and change your passwords.

I forgot my password. What can I do?

If you forgot your password but remember your user name, click here to request an email with your passwords. If you don't remember your user name, please send us an email or give us a call.

What is the difference between organizer and administrator password?

The Organizer Password is the password you need to start sessions using the AC Conference software installed on your computer. The Administrator Password is the password you need to log in and manage your account. Initially, both passwords are the same. If you are a corporate customer and have multiple users who start sessions, you should change the Administrator Password and make it available only to the administrator of your account. You can change your passwords in My Account.

How can I change my password?

Log into your account and click "Passwords" to change the organizer or administrator password. Don't forget to save your changes before you log off.

The icon is hidden. What can I do?

Windows XP often tries to hide icons. If you run Windows XP, make sure the icon stays visible by doing the following. Click Start > All Programs > AQ Conference > AQ Conference to make sure it is running. Then right-click a blank spot on the Windows Taskbar and choose Properties. The Taskbar and Start Menu Properties dialog box opens. Click Customize in the lower right corner, which opens another window. Locate the line with the icon, click its entry in the Behavior column, choose Always show and click OK.

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